Delivery Information

Last Updated: June 23, 2026

This Delivery Information page explains how Modrift processes, ships, and delivers orders placed through 【正式独立域名】.

Modrift is operated by Initial Trading Co., Limited.

1. Shipping Destinations

We currently ship to the United States, the United Kingdom, Canada, Australia, and selected European countries.

Shipping availability is confirmed at checkout based on the delivery address.

If your country or region is not available at checkout, we may not currently support delivery to that destination.

2. Order Processing Time

Orders are usually processed within 1–5 business days after payment confirmation.

Processing time includes order verification, product preparation, quality checks, and shipment arrangements.

Processing time does not include transit time after the package has been handed over to the carrier.

Orders placed during holidays, promotional periods, or high-demand periods may require additional processing time.

3. Estimated Delivery Time

Most orders are delivered within approximately 7–20 business days after shipment.

Delivery times are estimates and may vary due to customs clearance, carrier delays, holidays, weather conditions, remote areas, transportation disruptions, or other factors beyond our control.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment.

Shipping fees may vary depending on destination, product size, product weight, shipping method, and current carrier rates.

Free shipping applies only when clearly stated on the product page, cart page, checkout page, or promotional page.

5. Shipping Carriers

We use available third-party carriers and logistics providers based on destination, parcel size, product type, and current service availability.

The specific carrier may vary by order.

6. Tracking Information

Tracking information will be sent by email after shipment when available.

Tracking updates may take several days to appear after the package has been dispatched.

Temporary pauses may occur while packages are in transit, undergoing customs clearance, or being transferred between logistics facilities.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other fees imposed by the destination country or region.

These charges are generally the customer’s responsibility unless otherwise stated at checkout or required by applicable law.

We do not control customs procedures or charges imposed by government agencies, customs offices, or local delivery providers.

8. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information, including the recipient’s full name, address, postal code, phone number, and any required delivery instructions.

Incorrect, incomplete, or outdated information may result in delays, failed delivery attempts, returned shipments, or additional charges.

9. Delays and Delivery Issues

If a package is delayed, please check the tracking information first.

For further assistance, contact Customer Service and provide your order number.

10. Packages Marked as Delivered

If tracking shows a package as delivered but it cannot be located, please check with household members, neighbors, building management, mailrooms, reception areas, and local delivery personnel.

If the package remains missing, contact Customer Service for assistance.

11. Split Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse processing, or logistics arrangements.

You may receive more than one tracking number.

12. Returned Shipments

If a shipment is returned because of an incorrect address, refusal of delivery, unpaid customs charges, or unsuccessful delivery attempts, additional shipping fees may apply before reshipment.

Refund eligibility may be subject to our Return & Refund Policy and applicable shipping or administrative charges.

13. Contact Us

Brand Name: Modrift

Legal Company Name: Initial Trading Co., Limited

Business Registration Number (BRN): 77360594

Registered Address:
Room 602, 6/F, Kai Yue Commercial Building,
2C Argyle Street, Mong Kok, Kowloon,
Hong Kong

Customer Service Email: [email protected]

Customer Service Phone: +86 178 0599 3635

Support Hours:
7 days a week, 10:00 AM – 6:00 PM, Hong Kong Time