Shipping Policy
Shipping Policy
Last Updated: August 11, 2026
This Shipping Policy explains how Soluna Clothing processes and delivers customer orders.
1. Order Processing Time
Orders are usually processed within 1–5 business days after payment confirmation.
Processing time includes:
- Order verification;
- Product preparation;
- Quality checking;
- Shipment arrangement.
2. Delivery Time
We ship to most countries and regions where reliable delivery and payment services are available.
We do not accept orders or provide shipping services to Belarus, Cuba, Iran, North Korea, Russia, Syria, Crimea, Sevastopol, Donetsk, Luhansk, or any other country or region subject to applicable sanctions, trade restrictions, payment restrictions, or carrier limitations.
Available shipping destinations are displayed during checkout. If a country or region is not available during checkout, we are currently unable to deliver orders to that destination.
Customers must not use a forwarding address, reshipping service, alternative delivery address, or other arrangement to send products to a restricted country or region.
Most orders are delivered within approximately 7–20 business days after shipment.
Delivery times may vary depending on:
- Destination country;
- Customs processing;
- Carrier availability;
- Weather conditions;
- Holidays;
- Other circumstances beyond our control.
3. Shipping Fees
Shipping fees are calculated and displayed during checkout before payment.
Shipping costs may vary depending on:
- Destination;
- Package size;
- Package weight;
- Shipping method.
4. Tracking Information
When available, tracking information will be sent by email after shipment.
Tracking updates may take 24–72 hours to appear after dispatch.
5. Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are generally the customer's responsibility.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Incorrect addresses may cause delays or failed delivery attempts.
We reserve the right to reject or cancel an order if the shipping address is located in, connected with, or intended for forwarding to a restricted country or region.
If an affected order has already been paid, any refund will be processed where legally permitted and in accordance with the requirements of the relevant payment service provider.
7. Contact Information
TUOFU TECHNOLOGY LIMITED
Address:
Unit 7 Initial Business Centre,
Wilsons Business Park,
Manchester,
United Kingdom M40 8WN
Phone:
+86 159 6802 5401
Hours:
7 Days a week from 10 am to 6 pm
E-mail: