Return, Exchange & Refund Policy
Return, Exchange & Refund Policy
Last Updated: August 4, 2026
At Soluna Clothing, we want customers to shop with confidence.
This policy explains how returns, exchanges, refunds, and cancellations are handled.
1. Return Period
Customers may request a return within 30 days after receiving their order.
2. Return Conditions
To qualify for a return, items must be:
- Unused;
- Unworn;
- Unwashed;
- In original condition;
- With original tags and packaging where applicable.
3. Non-Returnable Items
Items may not be eligible for return if:
- They have been worn or washed;
- They are damaged by the customer;
- They are missing original packaging or tags;
- They are customized products where applicable.
4. Return Process
To request a return, please contact:
E-mail:
Please provide:
- Order number;
- Customer name;
- Product name;
- Reason for return;
- Supporting photos if applicable.
5. Return Shipping
For non-defective returns, customers are responsible for return shipping costs unless otherwise stated.
For defective, damaged, or incorrect items caused by our error, we will provide an appropriate solution.
6. Refund Processing
Once returned items are received and inspected, approved refunds will be issued to the original payment method.
Refund processing time:
Within 7 business days after approval.
Additional processing time may be required by banks or payment providers.
7. Exchanges
Exchange requests are subject to product availability.
Please contact customer support before sending items back.
8. Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, cancellation may no longer be possible and the order may need to follow the return procedure.
9. Contact Information
TUOFU TECHNOLOGY LIMITED
Address:
Unit 7 Initial Business Centre,
Wilsons Business Park,
Manchester,
United Kingdom M40 8WN
Phone:
+86 159 6802 5401
E-mail: