Terms & Conditions
Terms & Conditions
Last Updated: August 11, 2026
Welcome to Soluna Clothing.
These Terms & Conditions govern your access to and use of http://www.solunaclothing.com, including browsing our website, creating an account, placing orders, and purchasing products.
Soluna Clothing is operated by TUOFU TECHNOLOGY LIMITED.
By accessing or using our website, you agree to these Terms & Conditions.
1. Company Information
Company:
TUOFU TECHNOLOGY LIMITED
Address:
Unit 7 Initial Business Centre,
Wilsons Business Park,
Manchester,
United Kingdom M40 8WN
Phone:
+86 159 6802 5401
E-mail:
2. Eligibility & Compliance
To access our website, place an order, create an account, or use our services, you must meet the following requirements.
2.1 Legal Capacity
You must be legally capable of entering into binding agreements under applicable laws.
If you are under the legal age of majority in your country or region, you may use our website and place an order only with the permission and involvement of a parent or legal guardian.
2.2 Restricted Countries and Regions
You must not use our services if you are located in, ordinarily resident in, or placing an order for delivery to any country or region where providing such services is prohibited or restricted under applicable sanctions, trade controls, export controls, payment restrictions, or other applicable laws.
These restrictions may include measures imposed by the United States, the United Nations, the European Union, the United Kingdom, or any other authority applicable to the transaction.
You must not use a forwarding address, reshipping service, intermediary, false address, or other arrangement to deliver products to a restricted or unsupported country or region.
2.3 Sanctions and Restricted-Party Compliance
You confirm that you, the payment account holder, the recipient, any entity you represent, and any related party involved in the transaction are not subject to applicable sanctions or restricted-party measures.
Applicable sanctions and restricted-party lists may include, but are not limited to:
- U.S. Office of Foreign Assets Control Specially Designated Nationals and Blocked Persons List;
- U.S. Department of Commerce Entity List;
- UK Sanctions List;
- EU Consolidated Financial Sanctions List;
- United Nations Security Council Consolidated Sanctions List;
- Any other sanctions or restricted-party list applicable to the transaction.
You must not place an order on behalf of, for the benefit of, or for delivery to any sanctioned or restricted individual, organisation, entity, country, or region.
2.4 Prohibited Use
You agree not to use our website, products, payment services, or delivery services for unlawful, fraudulent, or prohibited activities, including but not limited to:
- Money laundering or activities that violate applicable anti-money-laundering requirements;
- Terrorist financing or activities that violate applicable counter-terrorist-financing requirements;
- Fraudulent, unauthorised, or misleading transactions;
- Using false identity, billing, payment, contact, or delivery information;
- Attempting to avoid payment, shipping, sanctions, export-control, or compliance restrictions;
- Forwarding, reshipping, diverting, or exporting products to a restricted destination;
- Attempting unauthorised access to the website or another customer’s account;
- Interfering with website operation or introducing harmful code;
- Any activity that violates applicable laws, sanctions, trade restrictions, or export-control requirements.
2.5 Verification, Refusal and Suspension
We reserve the right to conduct reasonable identity, payment, address, fraud-prevention, sanctions, and compliance checks before accepting, processing, or shipping an order.
We may refuse, suspend, investigate, or cancel any order or account if we reasonably believe that:
- The information provided is false, incomplete, or misleading;
- The transaction involves a restricted country, region, individual, organisation, or entity;
- The order is intended for forwarding or reshipping to a restricted destination;
- The payment is unauthorised, fraudulent, or suspicious;
- The transaction violates these Terms & Conditions;
- Refusal, suspension, or cancellation is required by applicable law, a payment provider, a financial institution, or a logistics carrier.
We may request additional information where reasonably necessary to verify an order. Failure to provide the requested information may result in a delay, refusal, or cancellation.
If a paid order is cancelled, any applicable refund will be processed where legally permitted and in accordance with the requirements and processing times of the relevant payment service provider.
3. Product Information
We make reasonable efforts to display accurate product information, including:
- Product images;
- Descriptions;
- Sizes;
- Colors;
- Availability.
Minor differences may occur due to lighting, screen settings, photography conditions, manual measurements, or product batches.
Customers should review product information carefully before purchasing.
4. Orders
When placing an order, customers agree to provide accurate information, including:
- Name;
- Email address;
- Shipping address;
- Contact information;
- Payment details.
We reserve the right to accept, reject, or cancel orders where permitted by applicable law.
We may reject or cancel an order if the customer, recipient, billing address, shipping address, payment method, or final destination is subject to applicable sanctions, trade restrictions, payment restrictions, or carrier limitations.
5. Pricing and Payment
Product prices and availability may change without prior notice.
Payment must be completed before orders are processed.
If payment issues or suspected fraudulent activity occur, we may cancel affected orders.
6. Shipping
Shipping information, delivery times, tracking information, and related details are explained in our Shipping Policy.
We ship to most countries and regions where reliable delivery and payment services are available.
We do not provide products, payment processing, shipping, or other services to Belarus, Cuba, Iran, North Korea, Russia, Syria, Crimea, Sevastopol, Donetsk, Luhansk, or any other country or region subject to applicable sanctions, trade restrictions, payment restrictions, or carrier limitations.
We also do not provide services to sanctioned or restricted individuals, organizations, or entities.
Customers must not place orders on behalf of, for the benefit of, or for delivery to any sanctioned or restricted country, region, individual, organization, or entity.
Customers must not use forwarding, reshipping, false address information, or any other method to send products to a restricted destination.
We reserve the right to review, reject, suspend, or cancel any order that may violate applicable laws, sanctions, payment-provider requirements, carrier restrictions, or these Terms & Conditions.
If an affected order has already been paid, any refund will be processed where legally permitted and in accordance with the requirements of the relevant payment service provider.
Delivery times are estimates and may be affected by customs, carriers, holidays, weather, or other circumstances beyond our control.
7. Returns and Refunds
Returns, refunds, and exchanges are handled according to our Return, Exchange & Refund Policy.
Customers should review this policy before placing orders.
8. Privacy
Your personal information is handled according to our Privacy Policy.
9. Intellectual Property
All website content, including text, images, graphics, logos, and product information, belongs to Soluna Clothing or its content providers.
Unauthorized use of website content is prohibited.
10. Limitation of Liability
To the fullest extent permitted by law, Soluna Clothing and TUOFU TECHNOLOGY LIMITED shall not be responsible for indirect or consequential damages arising from website use or product purchases.
11. Governing Law
These Terms & Conditions shall be governed and interpreted according to applicable laws.
Any disputes shall be handled through appropriate legal channels.
12. Contact Us
If you have questions about these Terms & Conditions, please contact:
TUOFU TECHNOLOGY LIMITED
Phone:
+86 159 6802 5401
E-mail: